History Activities Priorities Key figures Commitments Accor

OUR FOUR PRIORITIES...

Innovation
  • Offering an innovative range of service that combines Pleasure - Health - Fitness - Practicality - Ethics.
  • Investing permanently in research into new concepts arising from new culinary trends, based on rigorous benchmarking.
  • Offering new means of consumption, certified by recognised experts and European taste creators.
Customer orientation
  • Making travel an art de vivre
  • Making each customer a unique guest at all times
Performance
  • Demanding the highest level of product quality
  • Demanding the highest level of service quality
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Management
  • Developing staff skills, a major challenge in Human Resources policy
  • Sustaining the professionalism of staff, through a targeted recruitment policy and training adapted to every job
  • Providing proximity operational management consolidated by a permanent skills development programme.